How We Helped our Customer Stop Losses with the Right Chemicals | Camachem Case Study
Our customer from Brazil recently came to China to visit the chemical manufacturing plant and discuss further cooperation
Customer left China very happy!
Our Customer’s Original Challenge
Customer was producing Dicalcium Phosphate locally but there were some challenges:
- local raw material shortage
- High local tax & production costs
- Quality control issues
Our customer required to maintain the same quality to supply their own use and supply other local companies
These all made it difficult to continue and customer need to find alternative fast!
DCP Production Facility
Camachem Solution: Our Chemical Sourcing Process
- After studying customer Certificate of Analysis (COA) requirements, we identified a factory that using suitable raw material and could get the right chemical grade of 18%
- We ensured every element in the COA was acceptable
- At Camachem ALL our COAs are available for FREE download on our website
We ensured the correct mesh size for customer needs
We sent out two rounds of samples for testing (both passed! yay!)
- At Camachem, we always provide FREE samples for industrial chemicals to prospective customer
We provided tracking for the samples so customer could always know where product is
Samples were approved again!! (yay again!)
Chemical Trial Order
- After samples were approved there was test order of 1 container loading 26 tons that was sent for further testing
- Our customer wanted to understand the capacity of the factory, so he came to China and we showed him the plant and major production areas
- Our customer wanted to understand and see the raw material input, so we took him to the production line where he had a chance to feel the product and see the machine in production.
Fresh DCP from the production line and still warm!
More discussion in the DCP factory warehouse: Always better to discuss things in place!
He wanted to discuss more cooperation face to face
Most importantly, he also wanted to enjoy some of our local food!
China Factory Visit Result/Next Steps
Conclusion: Visit was successful because customer understand factory capacity was suitable, quantities could be increased and now we will continue helping our customer with his chemical needs
- After tests passed again, customer was ready to increase quantity to 1000-2000 tons/month depending on demand
- While in China, the customer identified two other chemicals (MCP 22% and MDCP) that he required and Camachem will also source these for him!
Loading DCP 18% into Container in 25kg bags without pallets
We can load up to 26 tons!!
It was a very successful trip that create more trust, understanding each other and better cooperation
Next Stop: Santos Port, Brazil
How Camachem Can Help You Get the Right Chemicals?
- Are you a company of 11 - 50?
- Do you use more than 1000 tons/year of industrial chemicals in your production?
- Do you spend too much time finding the right chemical manufacturers?
- Are you unsure of whether you will get the right grade of chemical?
- If your answer is YES, Camachem is here to help!
Send me an email at [email protected]
Let’s Talk Industrial Chemicals!